We try our best to provide support for our customers. Below are a few tips to consider when reaching out to us for support. Following these tips will ensure a quicker resolution to your problems/questions.
In order to receive the best help, please provide a detailed description of the problem you are experiencing/ question you have. That way we can quickly resolve the problem with fewer questions asked.
The following information may help us.
- Woogi user name
- Woogi app (Woogi Create, Woogi Connect, Woogi English)
- Day and time of the issue
- Device/computer type, make, memory (as much as much as you know).
- The operating system (Windows, Android, IOS, OS X)
- Name and size of the file you downloaded (if you can see that).
- Any error messages you see
- Describe or take a screen shot of the screen at the point the issue occurs